Legal Stuff

 If you are buying (or own) a Joe Boxes product which holds tea light candles, then please make note of the following safety advice.  You may also be interested in the "T" light burn test document attached which shows the most recent "Burn" test conducted in March 2013. 


ü Ensure they are extinguished before going to bed or leaving the house.

ü Keep away from draughts, curtains, bedding or other combustible materials

x Never leave lit tea–lights or candles unattended

x Do not place near dripping taps. 

x Never put spent matches in tea-lights.

 JoeBoxes tea-light holders are designed ONLY for use with metal cup tea-lights.

Always follow manufacturer's instructions.

T light Burn test March 2013.pdf T light Burn test March 2013.pdf
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Type : pdf

Joe Boxes Privacy & Cookie Policy

I Joe Farace of JoeBoxes am the data-controller of your personal information as it relates to my website.

Queries using our message system

If you send me a message using the contact button on , I will receive the information you have entered using my contact form, via the website host, YOLA.  This information will be used to be able to respond to your query and retained as long as required for that query.

Placing an Order using our website

When you place an order, I will receive your name, delivery address, email and other details as you have supplied. I will only use these details to process and deliver your order or deal with any queries you have related to that order.

To fulfil your order, I would share your name, delivery and possible contact details with third party delivery companies, as appropriate.

Payments are handled through PayPal and as such I have no access to your financial data.  Please refer to PayPal Privacy Policy to understand their approach to your privacy.

How we use your data

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for any purpose, including marketing.  I do not have a mailing list.

I will only retain your details as long as necessary in order to process the transaction and I will securely store any data collected, that is within my control, during that period. I retain the minimum necessary personal data, as appropriate, for a minimum of seven years to comply with legal or tax purposes. Shortly afterwards, at my earliest opportunity, your data will be deleted from any records in my control.

Your rights

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.


Any cookies, or similar technologies, used on the website are set and controlled by the web host YOLA.  I have no control or sight of this data except for periodic anonymised reporting (eg number of site visits).  Their approach to your privacy can be found at YOLA Privacy Policy. 

Joe Boxes Returns Policy

All Joe Boxes Items are made from high grade wood which is a natural material.  The wood is fully seasoned before Joe crafts his product lines and full quality inspection is carried out throughout the manufacturing process for any potential material issues.  Joe prides himself on rejecting any items which do not meet his exacting standards (these usually end up as Christmas presents for his relatives!)

JoeBoxes will refund or exchange items where there has been a manufacturing or design fault brought to our attention within 30 days of purchase.  In the unlikely eventuality there is a design or manufacturing fault, JoeBoxes will offer to repair or refund the product value, at the proprietor's discretion.

Unless there is a design or manufacturing fault, personalised items are non-refundable and non-returnable.

JoeBoxes takes no responsibility for natural wear and tear or misuse or if the customer choses to purchase despite our advice to the contrary (Examples: keyrings designed for domestic use purchased to be used in a commercial setting OR boxes etc being kept in unsuitable conditions such as in direct sunlight). 

We take no responsibility for items taken outside of the UK.

Items by mail order

You may return your purchase for any reason if not completely satisfied within 30 days from receipt of the item.

It would help to receive photographs of any damage prior to returning the item.

Postage and packing is excluded from any refund value and the customer is responsible for return shipping costs.

All items (including bought direct from JoeBoxes at craft markets)

Items may be exchanged (at the discretion of Joe Farace, proprietor) dependent upon its condition on its return. 

A 10% restocking fee applies to all returns without exchange. 

This does not affect your statutory rights.

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